Privacy Policy
Last updated: 2026
Introduction
Hot Water System Perth ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this privacy policy carefully. By using our website or services, you consent to the practices described in this policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Request a quote or assessment
- Book a service appointment
- Subscribe to our newsletter
- Contact us by phone or email
This information may include:
- Name and contact information (email address, phone number)
- Property address for service delivery
- Details about your hot water system or service requirements
- Payment information (processed securely through third-party providers)
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website or source
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer service
- Process and complete service bookings
- Provide quotes and assessments
- Send you service reminders and follow-up communications
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Third parties who help us operate our business (payment processors, email services, etc.)
- Legal requirements: When required by law or to protect our legal rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. We may use:
- Essential cookies: Required for website functionality
- Analytics cookies: To understand how visitors use our website
- Marketing cookies: To deliver relevant advertisements (with consent)
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: info@perthhotwatersystem.com.au
- Phone: 08 7666 2806