Terms of Service

Agreement to Terms

By accessing or using the Hot Water System Perth website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Services

Hot Water System Perth provides hot water system installation, repair, maintenance, and assessment services in the Perth metropolitan area. Our services include but are not limited to:

• Heat pump hot water system installation
• Solar hot water system installation
• Gas and electric hot water system installation
• Hot water system repairs and maintenance
• Hot water system assessments and consultations
• Compliance upgrades

Quotes and Pricing

• Quotes provided are estimates based on the information provided and initial assessment.
• Final pricing may vary based on actual conditions discovered during work.
• We will communicate any significant price changes before proceeding with additional work.
• All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.

Bookings and Appointments

• Appointments are subject to availability.
• We will make reasonable efforts to arrive within the scheduled time window.
• If you need to reschedule or cancel, please provide at least 24 hours' notice.
• We reserve the right to reschedule appointments due to unforeseen circumstances.

Payment Terms

• Payment is due upon completion of services unless otherwise agreed in writing.
• We accept various payment methods including credit card, bank transfer, and cash.
• For larger installations, a deposit may be required before work commences.
• Outstanding invoices may incur late payment fees.

Warranties and Guarantees

• Workmanship is guaranteed for the period specified in your service agreement or quote.
• Product warranties are as provided by the manufacturer.
• Warranty claims must be reported promptly to be assessed.
• Warranties may be voided if systems are modified or serviced by others without our approval.

Licensing and Compliance

All our technicians are licensed plumbers and/or gas fitters in Western Australia. All work is performed in accordance with:

• Western Australian plumbing and gas fitting regulations
• Australian Standards (AS/NZS) relevant to hot water systems
• Local council requirements where applicable

Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages.
• Our total liability shall not exceed the amount paid for the specific service.
• We are not responsible for pre-existing conditions not disclosed at the time of assessment.
• We are not liable for delays caused by circumstances beyond our control.

Website Use

When using our website, you agree to:

• Provide accurate information in any forms or communications
• Not use the website for any unlawful purpose
• Not attempt to gain unauthorised access to our systems
• Not copy, reproduce, or distribute website content without permission

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Hot Water System Perth and is protected by Australian intellectual property laws.

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

Dispute Resolution

In the event of a dispute:

1. Contact us directly to discuss and attempt to resolve the issue.
2. If unresolved, you may lodge a complaint with Consumer Protection WA.
3. These terms are governed by the laws of Western Australia.

Changes to Terms

We may update these Terms of Service from time to time. Continued use of our website or services after changes constitutes acceptance of the new terms.

Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Us

If you have questions about these Terms of Service, please contact us:

• Email: info@perthhotwatersystem.com.au
• Phone: 08 7666 2806